You’ve probably faced this before. Your KYC process takes too long; users get frustrated and drop off because verification keeps failing.

As a startup founder, product manager, or compliance lead, one of the key questions you're asking is: How can I make verification easier and smoother for my users?

Choosing the right KYC provider is critical. It can make or break your onboarding experience, especially when speed, accuracy, and flexibility are on the line.

In this guide, I’ll be comparing Dojah vs Sumsub, two widely used KYC providers in Africa. Whether you're actively searching for Sumsub alternatives or simply want a verification flow that works better for your users, this guide will help you decide.

Here’s what we’ll cover:

• A quick breakdown of what each platform does
• A clear feature and pricing comparison based on real use cases
• A verdict on which tool better supports fast onboarding and scale

Dojah vs Sumsub: Feature Comparison for Startups and Fintech

Below is a side-by-side comparison highlighting key features and differences between Dojah and Sumsub to help you decide which platform best suits your business needs:

Dojah Overview

Dojah is a top identity verification and fraud prevention platform designed to support African startups and digital-first businesses with fast, secure user onboarding. It’s trusted by fintechs, mobility platforms, and other growing services that need local data access and smooth integration.

Key Features of Dojah

• Biometric and document verification
  Verify users with facial recognition, fingerprints, and national ID documents. Dojah’s AI-backed system ensures checks are quick and highly reliable.
• Advanced fraud detection
  Go beyond surface-level checks. Dojah combines liveness detection, behavioral scoring, and AML screening in one seamless flow to help you catch fraud early.
• Real-time verification insights
  Track verification performance and user behavior as it happens. Dojah gives you live data on verification outcomes, drop-off points, and response times so you can quickly.
• Developer-friendly integration
  From no-code workflows to robust APIs, Dojah gives you the flexibility to plug verification into your product however it fits best.
• All-in-one compliance toolkit
  Handle KYC, KYB, AML, and fraud checks from a single dashboard so you don’t have to manage multiple tools or vendors.

Pros of Using Dojah

1. Built for African KYC needs

Dojah gives you access to one of the most extensive identity data networks across Africa. You can verify users in multiple countries from a single dashboard without switching tools as you expand. It’s especially useful for teams targeting users across diverse African markets.

2.     Flexible integration across channels

You can run identity checks via web, SMS, WhatsApp, and other channels. Whether it's during sign-up or another stage of your user journey, Dojah fits into your workflow seamlessly. You also get real-time visibility into each user's verification status.

3.     Transparent and scalable pricing
 Dojah offers multiple pricing options to suit your business stage. You can choose per verification, monthly, or enterprise plans, all with clear cost breakdowns. This makes it easier to budget and grow without budget strains.

4.     Always evolving with your team’s needs

Dojah ships regular updates to stay ahead of compliance requirements and user demands. You don’t have to worry about lagging behind or using outdated tools. Your KYC process stays modern and competitive.

5.    Custom flows that match your use case

You can design verification flows that reflect your specific user journey and risk level. Dojah lets you decide the steps, set conditions, and adapt flows based on your industry. This gives your team more control without unnecessary complexity.

Cons of Using Dojah

Requires Technical Know-how

Dojah’s flexibility means you can shape your KYC flow to fit your product, but it doesn’t come pre-configured. For smaller teams, setting things up might take some extra time upfront before everything runs smoothly.

Sumsub Overview

Sumsub is a global identity verification platform that helps digital businesses onboard users, prevent fraud, and meet compliance requirements. It’s used by fintechs, crypto companies, and online marketplaces looking to verify users across different countries. 

Key Features of Sumsub

• ID document verification
  Supports over 14,000 document types, using OCR and authenticity checks
• Biometric verification
  Offers face match and liveness detection using both passive and active methods, including video phrase checks.
• Database and non-document verification
  Verify users through connected databases such as government or banking systems, offering an alternative to document uploads.
• AML and sanctions screening
  Screen users against global watchlists, politically exposed persons (PEPs), and adverse media sources to ensure compliance.
• Fraud prevention tools
  Detect and block suspicious activity with features like behavioral risk scoring, duplicate detection, screenshot monitoring, and IP/device fingerprinting.
• Workflow Builder and case management
  Create and customize verification flows, manage manual reviews, and monitor performance using the built-in dashboard and client lists.

Pros of Using Sumsub

1. Global coverage across 220+ countries

Sumsub supports identity verification in over 220 countries and territories. This makes it a good fit for global or multi-market platforms that need to onboard users across borders while maintaining consistent compliance workflows.

2. User-friendly and intuitive dashboard

The platform is easy to navigate for both technical and non-technical users. Teams can manage verification flows, monitor performance, and handle flagged cases without needing extensive training or constant engineering support.

3. Advanced KYC and AML tools in one place

Sumsub combines identity verification with compliance screening tools like sanctions lists, PEPs, and adverse media checks. This all-in-one setup helps regulated businesses reduce the number of tools they rely on and simplify internal processes.

4. Flexible case management system

Compliance officers can investigate flagged users, apply manual approvals or rejections, and keep track of decision history from a single dashboard. This helps teams maintain oversight and ensure proper documentation during audits or reviews.

5. Customizable integration options

Whether you’re integrating into a web app, mobile flow, or internal tool, Sumsub provides flexible APIs and SDKs to fit your setup. Clear documentation also makes it easier for developers to get started without delays.

Cons of Using Sumsub

1. Verification failures and inconsistent accuracy

If you're relying on Sumsub to handle verification for your users, it’s important to know that some customers have reported repeated verification failures, sometimes with no clear reason. There have been cases of legitimate users getting blocked because the system incorrectly flags them, or a document that passes elsewhere being rejected by Sumsub. 

2. Slow and unresponsive customer support

When a customer runs into issues during onboarding or verification, you’ll want fast support. But many users mention that Sumsub’s customer service can be slow or unhelpful. Some teams reported waiting days or even longer without a response, even on urgent issues.

Why Dojah Stands Out Over Sumsub?

1. Reliable verification you can trust

Dojah’s identity verification process is accurate and delivers real, verifiable data you can trust. Instead of struggling with false positives, inconsistent document checks, or delays in verification, you get dependable results in real time. This helps your users complete onboarding quickly and smoothly, reducing drop-offs.

2.     Extensive Customer Support

Unlike Sumsub’s often unresponsive support, Dojah provides a reliable and accessible support experience. With dedicated Slack access and a responsive team, you can resolve issues quickly and keep your onboarding process running smoothly. This fast support also helps your end-users adopt your product more easily.

3.    Speed and ease of integration

Dojah is designed for a fast and stress-free setup. Most of our customers are able to go live in a day or two without getting stuck in complex integration steps. With clear documentation and responsive support, you can focus on building and shipping faster.

4.    Startup-friendly pricing

 With rates starting at just $0.04 on a flexible, pay-as-you-go model, Dojah makes it easier to scale without burning through your budget. That’s a massive difference from Sumsub’s $1.35 starting point, especially if you're running a high-volume product.

5.    Built for Africa, trusted by leading teams

Unlike other platforms still scaling into Africa, Dojah was built for it. Trusted by leading startups across Africa like Cleva and WellaHealth, Dojah helps you get verification right with reliable local data sources. If you're targeting users in African countries, Dojah can help you with a seamless KYC process.

What Our Customers are Saying 

Dojah offered us a seamless verification service via phone number data extraction that made our customer onboarding and verification process effortless. We’ve seen a clear boost in productivity since partnering with them.
 — Joseph Okoroafor, Head of Marketing & Communications, WellaHealth

 

The team at Dojah is incredibly supportive, responsive, and proactive in addressing any concerns or queries we have. Their commitment to excellence is evident in the superior quality of their services and their continuous effort to innovate and improve.
 — David Yamah, Product Manager, DotMFB

 

Save Time and Speed Up Growth With Dojah

Simplify your KYC, fraud checks, and onboarding across Africa with tools built to help your business grow faster and reduce drop-offs.

Book a free demo and see how easy it is to get started with smart, startup-ready verification.

👉 Book Your Free Demo

Frequently Asked Questions About Dojah and Sumsub

What makes Dojah a stronger choice than Sumsub?
Sumsub has had user complaints about verification errors and support delays. Dojah stands out with more accurate verification, responsive support, and strong local data sources tailored to African markets.

Which platform is better for expanding across Africa?
Dojah is built with Africa in mind. Its coverage spans over 50 African countries with access to local databases, making regional onboarding easier.

How does the pricing compare between Dojah and Sumsub?
Dojah offers volume-based, pay-as-you-go pricing with per-call transparency. Sumsub also uses a volume-based model, but pricing starts at $1.35 per verification, compared to Dojah’s pricing of $0.04.

Can I easily integrate Dojah into my product?
Yes. Dojah provides detailed API documentation, testing environments, and no-code workflows that speed up integration for any product team.

Does Dojah include fraud detection as well?
Yes. In addition to KYC, Dojah includes tools like AML screening, behavioral analysis, and liveness checks to help detect fraud early.

Is customer support available and responsive?
Yes. Dojah offers fast, helpful support and hands-on assistance so you’re never stuck during setup or troubleshooting.

How fast is the verification process with Dojah compared to Sumsub?
Dojah delivers real-time verification results using local sources. Some Sumsub users have reported delays and inconsistencies.

Can I try Dojah before committing?
Yes. You can request a free demo to explore how it works and test it with your onboarding flow.