You’ve likely seen it happen: users drop off during onboarding because verification took too long or didn’t work.

As a founder, product manager, or compliance lead, your goal is to get users verified as quickly and smoothly as possible. But using an unreliable KYC provider can frustrate users and cost you signups. 

 That’s why choosing the right identity verification tool is key to delivering a smooth user experience and keeping your platform secure.

In this guide, we’ll compare Dojah and Veriff, two KYC platforms commonly used by African startups. Whether you're exploring alternatives to Veriff or looking for a smoother onboarding process, this guide will help you decide which tool is the right fit.

Here’s what we’ll cover:

• A quick breakdown of what each platform offers
• A clear feature and pricing comparison based on real use cases
• A verdict on which one better supports fast onboarding and growth

Dojah vs Veriff: Feature Comparison for Startups and Fintechs

Below is a side-by-side comparison highlighting key features and differences between Dojah and Veriff to help you decide which platform best suits your business needs:

Dojah Overview

Dojah is an identity verification and fraud prevention platform built for startups and digital-first teams across Africa. It helps businesses onboard users faster, fight fraud, and stay compliant with local regulations. From fintechs to ride-hailing and e-commerce platforms, teams rely on Dojah to simplify the KYC process. 

Key Features of Dojah

• Biometric and document checks
  Easily verify users using facial recognition, fingerprints, or national ID documents. Dojah’s AI-backed system ensures checks are quick and highly reliable.
• Comprehensive fraud protection
  Catch fraud before it happens with tools like liveness detection, behavioral scoring, and AML checks, all in one place.
• Live verification insights
  Monitor what’s working and where users drop off in real time. Dojah shows you outcome data, response times, and verification trends as they happen.
• Flexible developer tools
  Whether you prefer no-code flows or want to go deep with APIs, Dojah supports different levels of integration based on your product needs.
• Unified compliance dashboard
  Run KYC, KYB, AML, and fraud checks from one place so your team doesn’t have to juggle multiple tools.

Pros of Using Dojah

1. Built for African KYC needs

Dojah gives you access to one of the widest identity data networks across Africa. You can verify users in multiple countries from a single dashboard without switching tools. Ideal for teams expanding into different African markets.

2.     Flexible integration across channels

You can run identity checks via web, SMS, WhatsApp, and more. Whether it's during sign-up or at any point in your user flow, Dojah fits into your process smoothly. You also get real-time visibility into each verification.

3.     Transparent and scalable pricing

Dojah offers flexible pricing models based on your business stage: per verification, monthly, or enterprise plans. Costs are clearly outlined, so it’s easier to plan and scale.

4.    Built to evolve with your team

Dojah ships regular updates to meet changing compliance needs and user demands. You don’t have to worry about using outdated tools or waiting for slow upgrades.

5.    Custom flows that suit your process

You can design verification flows that match your user journey and risk level. Set your steps, apply conditions, and build flows based on your industry needs without extra complexity.

Cons of Using Dojah

Requires Technical Know-how

Dojah’s flexibility means you can shape your KYC flow to fit your product, but it doesn’t come pre-configured. For smaller teams, setting things up might take some extra time upfront before everything runs smoothly.

Veriff Overview

Veriff is an identity verification platform that helps businesses build trust, prevent fraud, and meet compliance requirements. It’s used by fintechs, mobility platforms, crypto companies, and marketplaces looking to verify users across different regions.

Key Features of Veriff

• ID document verification
  Verifies government-issued IDs using AI checks to detect tampering and validate document authenticity.
• Biometric verification
  Offers facial recognition and liveness detection with anti-spoofing measures to confirm the user is real and present.
• Automated decision engine
  Uses machine learning to deliver fast verification outcomes, reducing manual workload while maintaining accuracy.
• Fraud detection and manual review tools
  Provides tools to flag risky patterns, detect device manipulation, and support in-depth manual reviews through a dedicated dashboard.

Pros of Using Veriff

1. Global document and language support

 Veriff supports ID verification across 190+ countries and regions, with multilingual support built into the verification process. This makes it an option if you want to verify users from different parts of the world without needing separate tools for each location.

2.     Automated verification

 Its AI-powered decision engine delivers quick verification outcomes, helping platforms streamline identity checks without relying heavily on manual reviews. This can be useful if you're handling a high volume of verifications at enterprise level.

3.     Anti-spoofing protection

Veriff uses biometric checks, liveness detection, and video analysis to prevent spoofing, deepfakes, and presentation attacks. This is particularly valuable if you operate in high-risk industries like crypto, fintech, or mobility.

4.     Built-in compliance checks

Veriff includes compliance tools like sanctions screening, PEP checks, and ID validation, helping businesses meet KYC and AML obligations in different regions. This is useful if you're operating in regulated industries or across markets with evolving legal requirements.

5.     Customizable verification flows

You can tailor verification steps based on user type, region, or risk level. This flexibility allows you to build onboarding journeys that align with your platform’s specific needs and compliance policies.

Cons of Using Veriff

1. High cost for growing businesses

Many users point out that Veriff’s pricing is not friendly for startups or smaller teams. With pay-as-you-go options starting from $0.80 per verification, the costs can add up quickly. If you're working with a limited budget, this pricing may be difficult to sustain as your platform grows.

 

2.     Verification errors and technical issues

Some users have reported repeated verification failures, even when valid documents are submitted. If your platform relies on seamless onboarding, running into technical errors or having to retry the process multiple times can frustrate users and slow things down internally.

3.    Customer support concerns

Several reviews mention unhelpful responses or a lack of follow-up when raising issues with Veriff’s support team. If you're depending on quick resolution during verification or compliance workflows, unreliable support can create unnecessary blockers for your team and your users.

Why Dojah Stands Out Over Veriff

1. Accurate verification backed by reliable data

Dojah ensures consistent identity verification using well-integrated data sources, government ID databases, and live facial scans. Clients report high accuracy and minimal downtime during onboarding. This in turn, means a smoother onboarding flow for your users with fewer verification errors.

2.     Support you can rely on at every stage

Dojah provides you with dependable access, which includes Slack, email, and real-time support. From onboarding to scaling, you're backed by a team that offers timely, practical help when you need it. Our hands-on approach helps you resolve issues faster and onboard customers without friction.

3.    Affordable, start-up friendly pricing 

Dojah’s pay-as-you-go pricing starts at just $0.04 per verification, making it significantly more budget-friendly than Veriff’s $0.80. For startups or growing businesses, this means you can scale your operations without straining your budget. 

4.    Speed and ease of integration

With Dojah, setup is fast and seamless. Most teams are fully integrated in a day or two. You don’t need to wait weeks or go back and forth with support to get started. Whether you're technical or non-technical, the tools and documentation are designed to make the process smooth.

5.    Trusted by leading startups across Africa

Dojah is built specifically for Africa, unlike Veriff, which is scaling into the region. By using local data and staying aligned with regional compliance, we help you navigate market complexities and verify users with confidence. Brands like Wella Health and Cleva trust Dojah to scale securely.

What Our Customers are Saying 

Dojah offered us a seamless verification service via phone number data extraction that made our customer onboarding and verification process effortless. We’ve seen a clear boost in productivity since partnering with them.
 — Joseph Okoroafor, Head of Marketing & Communications, WellaHealth

The team at Dojah is incredibly supportive, responsive, and proactive in addressing any concerns or queries we have. Their commitment to excellence is evident in the superior quality of their services and their continuous effort to innovate and improve.
 — David Yamah, Product Manager, DotMFB

 

Save Time and Speed Up Growth With Dojah

Simplify your KYC, fraud checks, and onboarding across Africa with tools built to help your business grow faster and reduce drop-offs.

 Book a free demo and see how easy it is to get started with smart, startup-ready verification.

👉 Book Your Free Demo

Frequently Asked Questions About Dojah and Veriff

How does Dojah stand out over Veriff?
Dojah offers reliable verification, stronger support, and better access to African data. Veriff users have reported delays and technical errors.

Which platform is better for African expansion?
Dojah is built for Africa with coverage in over 50 countries and direct access to local databases.

How does pricing compare?
Dojah starts at $0.04 per verification with pay-as-you-go pricing, while Veriff starts around $0.80, which is often more expensive for startups.

Is Dojah easy to integrate?
Yes. Dojah provides clear API docs, a sandbox for testing, and no-code options for quick setup.

Does Dojah help with fraud detection?
Yes. It includes liveness checks, AML screening, behavioral analysis, and device fingerprinting.

Is support responsive?
Yes. Dojah offers fast and helpful support through Slack and email.

What is Dojah’s verification process like?
Dojah delivers real-time results using local sources, making onboarding faster and more reliable.

Can I try Dojah first?
Yes. You can request a free demo to test the platform before committing.