As more Nigerians continue to explore brokerage platforms that do not violate the CBN’s regulations and stance on alternative currency markets, foreign forex exchange platforms like JustMarkets have witnessed a surge in user numbers from the country.

JustMarkets is a globally recognized multi-asset broker that has been shaping the industry since its founding in 2012 and work with clients in more than 160 countries. JustMarkets has earned the trust of its clients through competitive pricing, offering low spreads and zero commissions.

 JustMarkets representative, shared that Nigeria was among their top customer bases and emphasized that customer experience was a very important part of their business operations, causing them to immediately look for a verification partner they could trust for their Nigerian customers.

JustMarkets partnered with Dojah, Africa’s foremost identity verification provider to address this need.

The challenge 

Before Dojah, JustMarkets faced the following challenges:

1. Slow verification times - assigned team members had to manually check and verify submitted user documents which led to a very lengthy onboarding process.
2. High drop-off rates - Slow verification rates led to user drop-off, hindering user acquisition.

3. Vulnerability to Fraud: Manual verification also left them open to potential fraud attempts.

    

How Justmarkets Streamlines Verification for its Growing African Customer Base with Dojah.

JustMarkets leverages Dojah's NIN (National Identification Number) and BVN (Bank Verification Number) Lookup Widget to swiftly verify Nigerian users. This widget simplifies the process by automatically retrieving and verifying user information, significantly reducing onboarding time. For instances where automatic verification fails, Dojah offers a user-friendly manual input option. Users can enter their BVN directly for verification.

Dojah's capabilities also extend beyond Nigeria enabling JustMarkets to utilize the platform's Address Verification Widget to verify user identities in other African nations like Kenya and Zimbabwe.

Results

Since the partnership with Dojah, JustMarkets has successfully transformed the onboarding experience for its Nigerian and other African users.

Before Dojah, JustMarkets relied on a manual verification process, which was not only time-consuming but also contributed to users abandoning the signup process due to unsuccessful verification attempts.

JustMarkets has successfully reduced the time spent onboarding and verifying its users by using Dojah’s automated verification process.

A Win-Win Partnership

"Dojah allows us to conveniently access all necessary data for client verification," JustMarkets representative says, highlighting how much ease integrating the solution has brought to their process. 

Just Like JustMarkets, Prevent Fraud & Streamline Onboarding with Dojah

Dojah empowers businesses of all sizes [Opay, Cleva Banking, OurPass, CDcare) to prevent fraud, verify customer identities, and create a secure and reliable onboarding experience for their users.

Dojah's APIs and widgets unlock a wealth of verification options, including financial data, biometrics, government records, and more all designed for a smooth user journey across Africa. 

Our no-code solution integrates effortlessly with your existing system and we offer solutions for countries like South Africa, Kenya, Ghana, Malawi, and beyond.

Don't let complex onboarding slow you down. See how Dojah can simplify your KYC process and elevate your customer experience.

Schedule a Free Demo Today!