Digital trust is a belief that we are interacting online with genuine people, and not bots, or someone pretending to be who they are not. It also stems out of a certain confidence we have that the service providers we rely on are reliable, safe from threats, and conscious of our digital privacy. When we use digital products and services, we are confirming that we trust them, the other users, and the whole ecosystem that surrounds them.

Digital identity is, therefore, a foundational element to our digital economy; hence businesses perform KYC and other checks to verify the identity of the users and strengthen trust in their platform. This is very essential, particularly for industries with high risk like financial services, retail, BNPL, and e-commerce.

The Problem at Hand

An essential part of the customer onboarding and verification process involves looking up customer data via secure and reliable database sources to verify the validity and authenticity of the information submitted.

Previously, this was a tedious manual process that required one to physically go through tons of paper documents to track and match a customer’s data. This was a high-friction and laborious process that was unsustainable and hard to scale.

Imagine there was a digital and no-code solution that eliminated the friction and removed all barriers between you and your customers’ data, enabling you easily access and verify multiple identities in real time. What if this was also a no-code solution that enabled you to navigate your customer identity verification processes without writing a single line of code? The good news is that you don’t have to imagine because we’ve built just that!

Introducing EasyLookup

EasyLookup is an effortless method of performing quick lookups to verify the authenticity and accuracy of your customer’s information. It comes with multiple verification options for different country’s identity databases.

The lookup process involves the following steps:

1. Selecting the country: the country you select will determine the government database EasyLookup uses to perform lookup operations.
2. Selecting the ID type: the ID type available will depend on the country you select; the supported countries are Nigeria, Uganda, Kenya, and Ghana.
3. Providing the customer’s ID and performing the lookup: at this point, you pass in your customer’s ID and perform the lookup operation.

Upon successful verification, EasyLookup gives you the complete details of the customer that is attached to the selected identity database. You can also download the details in a PDF and save them on your device.

EasyLookup Verification Options

EasyLookup enables you to identify customers across multiple ID databases in real time, and the verification options change based on the country you choose. Here are the available verification options for the countries we support.

Verification options for Nigeria:

• NIN
• BVN
• NUBAN
• Phone Number
• Driver’s License
• CAC

Verification options for Uganda:

• Voter’s ID
• Telco Subscriber

Verification options for Kenya:

• KRA PIN
• National ID
• Driver’s License

Verification options for Ghana:

• Voter’s ID
• Driver’s License

Features of EasyLookup

Here’s a rundown of the features of EasyLookup and what you can do with it:

• Multiple ID verification options

EasyLookup gives you access to several databases across multiple countries.

• Bulk lookups

Looking up multiple customers individually is tedious, slow, and inefficient. You can upload a spreadsheet file containing the ID number of the customers you want to look up, and EasyLookup will populate a spreadsheet with the customers’ details.

• Download user identity information

You can easily download the results of individual and batch lookups for further use, storage, and processing.

Benefits of EasyLookup

Here are some benefits you stand to gain with EasyLookup:

• Access to trusted identity databases across multiple countries
• Cuts down the time and cost of handling and accessing customer data
• Ability to access, filter, and download user data in bulk when needed
• Gives you control over how you process your customer’s data
• Verify customers via government databases with just their ID number
• All you need is a few mouse clicks; no code is required!

How to get started

For existing customers

You can access EasyLookup through the No Code Tools section of the dashboard.

For new customers

Using Dojah for the first time? Follow this guide to get started:

• Create an account
• Get your business activated in minutes by entering your business details and providing the required information
• Access EasyLookup through the No Code Tools section of the dashboard

Book a meeting to check out a demo of EasyLookup, or email us at [email protected] if you have any questions. Also, visit our website to learn more about Dojah.

Start verifying user data with the power of no-code.