The Nigerian fintech space has been experiencing a regulatory shift that is pushing companies to rethink how they manage customer data, assess risk, and ensure compliance. With increasing scrutiny from regulators, fintechs are looking for ways to strengthen their processes without compromising user experience. At Dojah, we believe our Customer 360 feature is the game-changer fintechs need to stay ahead in this evolving landscape.

The Challenge: More Than Just KYC

Traditionally, fintechs have relied on Know Your Customer (KYC) processes to onboard users and ensure they meet regulatory standards. However, KYC alone is no longer enough. Regulators are demanding deeper visibility into customer behavior, risk assessment, and fraud prevention mechanisms. 

The recent crackdown on some fintech platforms, as reported by TechCabal, has reinforced the need for enhanced customer intelligence, proactive risk mitigation, and continuous compliance monitoring.

“As TechCabal recently reported, Nigerian fintechs are revamping their compliance and security processes in response to increasing regulatory scrutiny. This shift highlights the need for fintechs to adopt more dynamic customer verification and fraud prevention strategies, which is exactly where Dojah’s Customer 360 comes in.”

This is where Customer 360 comes in.

What is Customer 360?

Customer 360 is not just another verification tool—it’s a comprehensive identity and risk intelligence solution that provides fintechs with a holistic view of their customers. Rather than treating user verification as a one-time process, it enables fintechs to continuously analyze and update customer profiles, detect anomalies, and make data-driven decisions.

With Customer 360, fintechs can:

• Aggregate customer data across multiple verification sources (biometrics, ID checks, device intelligence, and behavioral data).
• Assess risk levels dynamically based on real-time customer interactions.
• Detect fraudulent activities before they become a threat.
• Ensure compliance with evolving regulatory requirements by maintaining an updated and accurate view of customer profiles.

How Customer 360 Helps Nigerian Fintechs Stay Compliant

1. Seamless Onboarding with EasyOnboard

• Customers verify their identity using biometric verification, document authentication, and liveness detection from anywhere in the world.
• The widget integrates with existing onboarding flows, making KYC compliance effortless.

2. Continuous Customer Intelligence

• Once onboarded, customer data is continuously enriched and analyzed, reducing the risk of fraudulent accounts slipping through.

3.Real-time Fraud Detection & Duplicate Checks

• AI-powered checks detect duplicate or synthetic identities before fraudsters can exploit them.

Key Use Cases of Customer 360

1. Duplicate Checks & Identity Fraud Prevention

• Identifies customers who attempt to create multiple accounts using fake or stolen identities.
• Prevents fraudsters from referral programs or evading blacklist databases.

2. Regulatory Compliance & KYC Audits

• Ensures that fintechs maintain up-to-date customer records that meet CBN, NDIC, and global AML standards.
• Helps fintechs stay audit-ready with real-time compliance reports.

3.Real-time Risk Scoring & Fraud Detection

• Assigns dynamic risk scores to customers based on their behavioral patterns.
• Detects anomalies like multiple accounts linked to a single device or suspicious transaction behaviors.

The Competitive Advantage of Customer 360

Beyond compliance, Customer 360 also enhances user experience. By maintaining an accurate, fraud-free customer database, fintechs can reduce unnecessary friction in their onboarding process. Returning users, for example, can have a seamless authentication experience since their verified data is already available.

Additionally, the ability to detect potential fraud before it happens translates into fewer chargebacks, reduced financial losses, and a stronger reputation for fintech platforms.

Future-Proofing Nigerian Fintechs with Customer 360

Regulatory challenges are here to stay, but with the right tools, fintechs can turn these challenges into opportunities. By leveraging Customer 360, fintechs can not only meet compliance requirements but also build a safer and more efficient financial ecosystem.

In a time when trust and security are paramount, adopting a holistic, data-driven approach to customer intelligence is the only way forward.

Are you ready to future-proof your fintech business? Book a Demo today!