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Nefe Emadamerho-Atori


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How Dojah's KYC Solutions Streamline Customer Onboarding Processes

Have you ever had to endure long and complicated onboarding processes when opening a new bank account or signing up for a new digital service? If so, you're not alone. Many people find these procedures frustrating and time-consuming, often leading to a negative first impression of the business they are trying to engage with and, in some cases, total abandonment.

While many businesses struggle with customer churn and high operational costs due to ineffective processes, hundreds of others, like CDcare, PhastPay, HUMBL, and Cleva Banking, do not. The secret? Dojah's KYC and identity verification solutions.

Leveraging Dojah's identity infrastructure has enabled Dojah's partners to provide their customers with a seamless onboarding and identity verification process that is void of manual paperwork and unnecessary friction.

Let's explore how Dojah transforms customer onboarding and enables businesses to boost conversions, reduce costs, and deliver exceptional experiences without sacrificing safety, security, and compliance.

Exploring Dojahs's KYC Solutions

Dojah's know your customer (KYC) and identity verification solutions span the following categories:

Government Database KYC Check

Dojah's KYC solutions integrate with several government identity databases, allowing you to verify customer details against authoritative sources. 

Dojah provides coverage for government database checks across multiple countries like Nigeria, Kenya, South Africa, Ghana, the USA, and more. Besides government databases, you can also access credit bureaus and public records.

Biometric Verification

Dojah's AI-powered biometric KYC solutions include selfie verification and liveness checks for video KYCBiometric checks help guard against AI-driven fraud like deep fakes and bots. 

Biometric verification solutions ensure that the person being verified is an actual person and not a synthetic identity since people's biometric data are unique and too complex to forge, steal, or duplicate.

Document Verification

Your customers can use their ID documents to get verified in 3 easy steps:

  1. Image capture: the customer uses our KYC widget to take a fresh photo of their document or upload an existing one
  2. Data extraction and verification: our system uses OCR technology to extract the identity data from the document. After that, it checks if the extracted data matches the data in government databases
  3. Verification feedback: the system provides instant feedback on the verification process. This whole flow occurs in less than a minute  

Dojah's document verification solution supports several documents, including driver's licenses, Int’l passports, and utility bills.

User Screening

The User Screening API endpoint allows you to screen users through anti-money laundering (AML) checks and personal data points like phone numbersemails, and IP addresses.

The API optimizes the screening process by combining the results from these data points. It provides a risk score between 0 to 100. The score indicates the likelihood that a screened user is fraudulent. Explore the API docs to learn more.

Global Business Check

Dojah provides two services for know your business (KYB) operations: Global Business Search and Global Business Detail. Global Business Search validates that a business is registered, and Global Business Detail fetches the details of verified businesses.

No-code Tools


EasyOnboard is a no-code identity verification and user onboarding solution that allows you to build custom onboarding and verification flows. It enables you to chain multiple layers of verification checks like biometrics, AML watchlist checks, and document verification.

EasyOnboard provides pre-built templates for different use cases and allows you to create unique user journeys and verification processes in a few clicks.

Configuring verification pages with EasyOnboard


EasyLookup is a no-code solution that allows you to verify customers across multiple ID databases. It gives you access to the verification options of various countries, including Nigeria, Kenya, Zimbabwe, Ghana, and South Africa.

You can perform single and bulk lookups with EasyLookup and download the data returned from the verification process for further processing.

EasyLookup user verification result

Key Benefits of Dojah's KYC Solutions for Customer Onboarding

Dojah allows businesses to onboard new customers in minutes instead of days by automating identity verification and streamlining the entire workflow. Here are the key benefits Dojah's KYC solutions offer for optimizing onboarding.

Higher Conversion Rates

Fast and frictionless onboarding with Dojah similarly reduces drop-offs and boosts conversions. When customers don't have to go through lengthy application procedures, they complete the process and become active clients.

Fewer Drop-offs

Dojah has designed an onboarding and verification process that prioritizes the user experience. The process can be completed in three minutes or less and requires minimal effort from the user. The verification flow includes clear instructions for each step, which reduces the likelihood of drop-offs and abandonment.

Enhanced Compliance

Dojah's KYC checks ensure businesses stay compliant with AML and KYC regulations. Dojah screens customers against AML watchlists and government identity databases while continuously monitoring transactions using AI. This protects businesses from unknowingly onboarding bad actors and entities.

Lower Operational Costs

Manual document checks and identity verification done by large teams of professionals are often slow and expensive, particularly when a business has a large user base. Dojah's automated customer onboarding and identity verification process eliminates the need for manual work. 

This speeds up onboarding and verification times while also making the process more efficient by reducing errors and repetitive tasks, leading to significant cost savings in terms of time and resources.

Increased Security and Accuracy

Traditional methods often rely on outdated verification techniques, which can be prone to errors and fraud. On the other hand, Dojah utilizes AI and ML-driven technology, like facial recognition, OCR data extraction, and document scanning, to ensure accurate and reliable verification.

Better Risk Management

Dojah combines data from thousands of sources for accurate KYC verification. This provides a 360-degree view of each customer to assess risk levels and tendencies toward fraudulent behavior. Our ongoing monitoring capabilities further help mitigate potential risks. 

Dojah's AI-driven platform continuously screens transactions and user activities even after onboarding to detect any suspicious activity that indicates money laundering, terrorist financing, and other fraudulent practices.

Enhanced Customer Experience

Consumers today expect fast and hassle-free digital experiences. Dojah's KYC solutions provide just that by reducing onboarding and verification times from days to minutes. For example, WellaHealth increased verification speed by 100% by leveraging Dojah's solutions.

Our intuitive mobile-ready interfaces allow end users to complete KYC checks seamlessly from their smartphones or PCs. This convenience delights users and improves brand perception.

Streamline and Automate Your Customer Onboarding Process with Dojah's Innovative KYC Solutions

Dojah's KYC solutions revolutionize the traditional customer onboarding process. Automating and streamlining the process saves time, reduces costs, and enhances the customer experience. Our solutions are a game-changer for businesses looking to optimize their customer onboarding processes. 

Ready to get started? Create an account and start verifying users with ease todaySchedule a demo session to see our KYC solutions in action, and contact us if you have any questions.

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