How Dojah's KYC Solutions Streamline Customer Onboarding Processes
Have you ever had to endure long and complicated onboarding processes when opening a new bank account or signing up for a new digital service? If so, you're not alone. Many people find these procedures frustrating and time-consuming, often leading to a negative first impression of the business they are trying to engage with and, in some cases, total abandonment.
While many businesses struggle with customer churn and high operational costs due to ineffective processes, hundreds of others, like CDcare, PhastPay, HUMBL, and Cleva Banking, do not. The secret? Dojah's KYC and identity verification solutions.
Leveraging Dojah's identity infrastructure has enabled Dojah's partners to provide their customers with a seamless onboarding and identity verification process that is void of manual paperwork and unnecessary friction.
Let's explore how Dojah transforms customer onboarding and enables businesses to boost conversions, reduce costs, and deliver exceptional experiences without sacrificing safety, security, and compliance.
Exploring Dojahs's KYC Solutions
Dojah's know your customer (KYC) and identity verification solutions span the following categories:
Government Database KYC Check
Dojah's KYC solutions integrate with several government identity databases, allowing you to verify customer details against authoritative sources.
Dojah provides coverage for government database checks across multiple countries like Nigeria, Kenya, South Africa, Ghana, the USA, and more. Besides government databases, you can also access credit bureaus and public records.
Biometric verification solutions ensure that the person being verified is an actual person and not a synthetic identity since people's biometric data are unique and too complex to forge, steal, or duplicate.
Dojah provides two services for know your business (KYB) operations: Global Business Search and Global Business Detail. Global Business Search validates that a business is registered, and Global Business Detail fetches the details of verified businesses.
EasyOnboard provides pre-built templates for different use cases and allows you to create unique user journeys and verification processes in a few clicks.
EasyLookup is a no-code solution that allows you to verify customers across multiple ID databases. It gives you access to the verification options of various countries, including Nigeria, Kenya, Zimbabwe, Ghana, and South Africa.
You can perform single and bulk lookups with EasyLookup and download the data returned from the verification process for further processing.
Key Benefits of Dojah's KYC Solutions for Customer Onboarding
Dojah allows businesses to onboard new customers in minutes instead of days by automating identity verification and streamlining the entire workflow. Here are the key benefits Dojah's KYC solutions offer for optimizing onboarding.
Higher Conversion Rates
Fast and frictionless onboarding with Dojah similarly reduces drop-offs and boosts conversions. When customers don't have to go through lengthy application procedures, they complete the process and become active clients.
Dojah has designed an onboarding and verification process that prioritizes the user experience. The process can be completed in three minutes or less and requires minimal effort from the user. The verification flow includes clear instructions for each step, which reduces the likelihood of drop-offs and abandonment.
Dojah's KYC checks ensure businesses stay compliant with AML and KYC regulations. Dojah screens customers against AML watchlists and government identity databases while continuously monitoring transactions using AI. This protects businesses from unknowingly onboarding bad actors and entities.
Lower Operational Costs
Manual document checks and identity verification done by large teams of professionals are often slow and expensive, particularly when a business has a large user base. Dojah's automated customer onboarding and identity verification process eliminates the need for manual work.
Traditional methods often rely on outdated verification techniques, which can be prone to errors and fraud. On the other hand, Dojah utilizes AI and ML-driven technology, like facial recognition, OCR data extraction, and document scanning, to ensure accurate and reliable verification.
Better Risk Management
Dojah combines data from thousands of sources for accurate KYC verification. This provides a 360-degree view of each customer to assess risk levels and tendencies toward fraudulent behavior. Our ongoing monitoring capabilities further help mitigate potential risks.
Dojah's AI-driven platform continuously screens transactions and user activities even after onboarding to detect any suspicious activity that indicates money laundering, terrorist financing, and other fraudulent practices.
Our intuitive mobile-ready interfaces allow end users to complete KYC checks seamlessly from their smartphones or PCs. This convenience delights users and improves brand perception.
Streamline and Automate Your Customer Onboarding Process with Dojah's Innovative KYC Solutions
Dojah's KYC solutions revolutionize the traditional customer onboarding process. Automating and streamlining the process saves time, reduces costs, and enhances the customer experience. Our solutions are a game-changer for businesses looking to optimize their customer onboarding processes.